Server Team Leader

Carefield Living's founders have a long history of working with hotel properties and know the value of great service. As a server and team leader in our community, you will have the opportunity to extend the highest level of hospitality and service to our residents and bring them joy every day.

Job Summary:

This position is responsible for providing excellent customer services while serving beverages and meals to patrons seated at tables in the dining room(s).

Job Duties:

Essential Functions

  • Support the mission, vision, and culture of the organization through positive communication and leadership.
  • Contribute to Community relationships by demonstrating cooperation and professional conduct with residents, families, fellow associates, physicians, pharmacies and other vendors or persons.
  • Contribute to team effort by being flexible in work assignments; by furnishing support; by taking initiative; and by understanding how this position affects and compliments all other Community positions.
  • Able to maintain work pace appropriate to given work load. Perform activities on schedule while maintaining regular attendance and punctuality within specified tolerance.
  • Demonstrate awareness of sanitation regulations in handling and storing food.
  • Demonstrate awareness of safety rules in the kitchen.
  • Take beverage and meal orders.
  • Collect order from kitchen, add appropriate garnish, place meal on tray, and serve to patrons with napkins and condiments.
  • Serve dining room patrons with the highest level of customer service.
  • Compute bill.
  • Assist supervisor with administrative tasks, including:
  • Functioning as point of contact during shift for communication between servers, cooks and residents.
  • Train and coach new associates.
  • Added Responsibilities
  • Respond appropriately to changes in the work setting.
  • Perform other related assignments as required.
  • Be familiar with Carefield Living and Northstar Senior Living Policies & Procedures Manual and Associate Handbook.
  • Be prepared to work in any area of the department.

Accountabilities:

  • Act on constructive feedback by listening to supervisor(s), customers and peers and use it to improve performance.
  • Maintain resident, employee, and community confidentiality.
  • Respect Resident’s Rights.
  • Promote positive work environment that emphasizes teamwork.
  • Demonstrate positive attitude and ability to work well with all people, particularly the elderly.
  • Demonstrate willingness to help other staff when needed.

Job Specifications:

Skill

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • May be required to hold valid First Aid Certification.

Effort

  • Maintain mental alertness, attention, and concentration for necessary periods.
  • Apply common sense understanding and carry out instructions (written, oral or diagrammatic).
  • Adapt to situations requiring the precise attainment of set limits, tolerances, or standards.
  • Regularly required to sit and talk or listen.
  • Able to stand, stoop and bend frequently, lift up to 50 pounds and push up to 50 pounds. Also must have the ability to talk, hear, sit, use hands and fingers, handle/feel objects, tools or controls, and reach with hands and arms.
  • Specific vision requirements for this job include close vision, depth perception, and the ability to adjust the focus of the eyes.
  • Possess adequate physical stamina to move freely about the Community and assist residents where needed, including in emergency situations.

The physical demands described must be met by every associate. Reasonable accommodations may be considered to enable individuals with disabilities to perform essential job functions.

Working Conditions

  • Must be willing and able to work required and scheduled shifts, including evenings, weekends, overtime and holidays.
  • The noise level in the work environment is usually moderate to noisy.
  • Must be available for weekend coverage and on call situations on a rotating basis.
  • Withstand heat from cooking area and cold from below-zero freezer.