Program Analyst



The City of Sacramento is seeking a Program Analyst to assist the City in their Homeless Coordination efforts. The ideal candidate will possess the experience, skills, and characteristics necessary to effectively:
  • Support the oversight and fidelity of City contracts for homeless shelters, including contract monitoring and measuring impact/outcomes of City investments
  • Provide support in the preparation of annual and on-going reports to City Council on the impact of the City's investments in local shelter programs addressing homelessness
  • Support efforts of engaging the broader community of homed and unhomed Sacramento residents, community-based organizations, profit organizations, funders of local homeless shelters, and faith-based groups
  • Respond to constituent questions and concerns regarding the City's response to homelessness
  • Research emerging programs and policies in other jurisdictions on best practices to prevent and end homelessness

Under general direction, the Program Analyst performs professional-level project work in the administration, coordination, and management of a single program or project of moderate visibility, or assists in managing one or more major programs; researches, compiles, and evaluates data and makes recommendations; prepares reports and budgets; and coordinates program activities with other departments or outside agencies.


This journey-level exempt classification is populated with multiple incumbents. Incumbents perform a broad range of functional program management duties for programs with department or citywide impact. Incumbents may independently perform moderately complex program management work and make independent decisions on routine activities, or may perform complex program management work under closer direction and exercise less independent judgment and discretion. Duties require complete knowledge of departmental and program or project operating policies and procedures. The Program Analyst is distinguished from the higher class of Program Specialist in that the latter manages multiple programs of greater visibility and impact.

This classification is distinguished from the Administrative Analyst in that the latter is responsible for internal administrative functions for a department, while the Program Analyst has functional responsibility for a program or project.


General supervision is provided by higher-level department or division administrative personnel. Responsibilities may include the indirect supervision of technical and clerical personnel.

  • Performs research and analysis in the development of program or project activities, including program compliance and eligibility, regulatory issues, and funding requirements.
  • Performs research and prepares studies as required; conducts surveys, compiles and analyzes data and formulates program policies and procedures; monitors and evaluates program effectiveness and outcomes; prepares periodic or specialized reports of program activities.
  • Responds to program or project related complaints and requests for information; makes complex program eligibility determinations; conducts focus groups or meets with community or business groups regarding program; interprets and applies policies and procedures; hears and adjudicates complaints.
  • Identifies program, project or system enhancements; participates in the installation of new and revised programs and systems; participates in the development and implementation of goals and objectives.
  • Compiles materials and assists in the preparation of program-related grants, budgets, reports, manuals, and publications; coordinates procurement activities and related support functions for the program or project.
  • Coordinates program or project activities with other departmental divisions or City departments and with outside agencies; represents the assigned program or project in committee meetings; oversees contract service providers.
  • Prepares oral reports; makes oral presentations to a variety of City and departmental committees.
  • Gathers, compiles, and analyzes information for preparation of grants, contracts and agreements; assists in negotiating terms; implements, monitors, and prepares reports on conduct and performance; prepares statistical data and graphs.
  • Provides exceptional customer service to those contacted in the course of work.
  • Other related duties may also be performed; not all duties listed may necessarily be performed by each individual holding this classification.


Knowledge of:

  • Principles and practices of public administration.
  • Principles and practices of program management, analysis, and coordination.
  • Principles of program performance measurement, systems analysis, and statistical measurement.
  • Research techniques, methods, and procedures; basic methods of statistical analysis.
  • Methods of reporting information.
  • Principles and practices of organization and public administration.
  • Principles, methods, and practices of municipal finance, budgeting, and accounting.
  • Principles, methods, and practices of basic methods of procurement, contracting, and/or grant writing.
  • Applicable Federal, State, and local laws and regulations.
Skill in:
  • Providing customer service, including dealing with people in sensitive situations and problem resolution.
  • Making presentations and conducting meetings.
  • Use of computers, computer applications, and software.
Ability to:
  • Communicate clearly and effectively, orally and in writing.
  • Effectively administer assigned program responsibilities.
  • Collect and analyze data and make sound recommendations.
  • Review organizational and administrative problems; recommend and implement appropriate courses of action.
  • Interpret and apply City policies, procedures, rules and regulations.
  • Meet multiple deadlines.
  • Establish and maintain effective working relationships with those contacted in the course of work.


Two years of paid full time experience performing as a para-professional as it relates to report writing, research, analysis and/or technical support in the areas of administration, program management or system operations. Experience in the program area is desirable.


A Bachelor's Degree from an accredited college or university with major coursework in public or business administration, economics, accounting, personnel, or a closely related field.

Substitution of Education:
An additional four years of paid full time experience performing as a para-professional as it relates to report writing, research, analysis and/or technical support in the areas of administration, program management or system operations may substitute for the required education.


Proof of education such as, but not limited to, college transcripts and degrees must be submitted to the City of Sacramento Employment Office in person, as an attachment(s) to the online application, faxed to (916) 596-1556, or emailed to by the final filing deadline or receipt of 150 applications whichever occurs first . If submitting in person or via fax/email, please include your name and Job # 014003-19-CM-2 on your documents. Unofficial documents and/or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted by the final filing deadline or receipt of 150 applications whichever occurs first.


Driver License:

Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis.


Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the applicant inbox.

1. Application: (Pass/Fail) – All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline or receipt of 150 applications whichever occurs first;

  • Employment applications must be submitted online; paper applications will not be accepted.
  • Employment applications will be considered incomplete and will be disqualified:
    • If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 paid hours per week (pro-rated if less than 40 hours/week).
    • If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
  • Supplemental documents such as resume, cover letter, and proof of education are highly preferred and recommended at the time of application submission. Documents should be submitted to the City of Sacramento Employment Office in person, as attachment(s) via online with the employment application, emailed to, FAX to (916) 596-1556, or by mail. If submitting in person, by mail or via FAX, please include your name and Job # 014003-19-CM-2 on your documents.

2. Supplemental Questionnaire: (Pass/Fail) – In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline or receipt of 150 applications whichever occurs first;
  • Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
  • Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.
  • A resume will not substitute for the information required in the supplemental questionnaire.

3. Screening Committee: (Pass/Fail) - Human Resources will forward employment applications of individuals who submitted all the required documents (i.e. City of Sacramento Application and Supplemental Questionnaire) to the hiring department.

4. Hiring Interview: Those candidates determined to be the MOST QUALIFIED will be invited to participate in an interview process coordinated by the hiring department. There will be no eligible list established, as positions will be seasonal and/or part-time. A hiring interview is not guaranteed.

5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.


For questions concerning this job announcement and the application process:
  • Please visit for a comprehensive, step-by-step guide to the application process.
  • For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627.
  • Visit the City of Sacramento Human Resources Department website at;
  • Send an email to;
  • Call the Human Resources Department at (916) 808-5726; or
  • Visit the Human Resources Department at Historic City Hall, 915 I Street, Plaza Level, Sacramento, CA 95814.

Bilingual Pay
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.

Pension Reform Act
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.

Equal Opportunity Employer
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Additional Information
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