Member Services Coordinator

Title: Member Services Coordinator
Department: Member Services
Reports to: Member Services Manager

Summary:
Member Services Coordinators are the first point of contact for all acac members and guests. As such, they are responsible for providing exceptional customer service while remaining knowledgeable of ongoing acac programs. Member Service Coordinators set the tone for our valued members and guests by exhibiting a sincerely friendly and professional demeanor at all times and are expected to perform job duties consistent with acac’s Employee Engagement Standards. Currently we are looking to fill various shifts including early morning (opening), daytime, evening (closing), and weekend shifts. Starting rate is $10.00 an hour.

Candidates for this position must be available to work evenings and weekends.

Essential Functions and Responsibilities (other duties may be assigned):

  • Greets all members and guests in a friendly and courteous manner routing them expediently to their desired destinations
  • Checks in every member and guest accurately and quickly
  • Greets members by name
  • Manages member and guest enrollment in programs and events
  • Gathers complete and accurate information from prospects to provide to Membership Team
  • Answers incoming calls in a clear, friendly, and expedient manner, answering calls within 3 rings
  • Provides information regarding acac programs and registration and knows when to defer questions to supervisor or Manager on Duty
  • Consistently reviews and updates knowledge of programs, classes and club operations, acac events, policies, etc.
  • Maintains an orderly and highly functional work area
  • Maintains an adequate inventory of supplies
  • Processes POS transactions accurately and in an efficient manner
  • Understands and follows opening and closing procedures
  • Collaborates with acac Team Members in the spirit of outstanding customer service, teamwork, and communication


RESPONSIBILITIES
  • Performs the Essential Functions and Responsibilities as described (other duties may be assigned)
  • If unable to work, proactively seeks substitutes for shifts and immediately informs supervisor of the substitution
  • Wears proper uniform at all times while at work and always presents the acac brand and standard anytime and anywhere the acac uniform is worn
  • Attends departmental meetings and any other meetings as requested
  • If not already certified, attends CPR and First Aid training provided by acac and maintains current CPR/FA certification for the duration of employment
  • Attends New Hire Launch within 30 days of employment
  • Checks acac email daily
  • Ensures that time worked does not exceed 40 hours during the pay week (Sunday-Saturday); any overtime worked must be pre-approved by the supervisor
  • Reads, signs, and abides by the policies included in the Team Member Handbook
  • Parks in team member designated areas
  • Club cleanliness is an all-team responsibility; helps whenever necessary in any area of the club to keep club neat and clean
  • Helps with Service Day
  • Helps with acac programs, special events, or activities outside department
  • When supervisor or team members call or email, promptly returns contact
  • Exhibits a positive attitude at all times and upholds acac’s values of teamwork, customer service, and engagement

QUALIFICATIONS
  • High school diploma or GED preferred
  • Exceptionally member service oriented with excellent customer service skills
  • Prior customer service experience highly desired
  • Experience handling money and operating cash registers/POS systems
  • Able to work varied shifts, including days, evenings, weekends, and holidays
  • Able to work well and effectively as part of a team
  • Excellent communication skills
  • Current CPR, First Aid, and AED certifications a plus
  • Highly dependable and prompt
  • Able to prioritize and manage multiple tasks in a calm and efficient manner
  • Willing to and take the initiative to learn about acac programs and events
  • Knowledgeable about ongoing acac programs and able to answer questions pertaining to programs and/or registration
  • Must be able to stand, move, walk, and bend for the duration of a shift

BENEFITS
  • 401(K)
  • acac Uniform Top Provided
  • Complimentary Individual Full Facility acac Membership (if regularly scheduled to work 13 hours per week)
  • CPR/AED Training
  • Worker's Compensation