Medical Scheduler

RESPONSIBILITIES:

  • Immediately greets customers upon arrival
  • Enter patient demographic information into the computer system
  • Schedules appointments for patients within established clinic guidelines
  • Ensure physician orders are carried out
  • Knowledge of insurance plans and procedures
  • Professionally answers telephone calls within established guidelines; Retrieve / return messages left on assigned telephone extension in a timely manner
  • Informs Supervisor of both routine and non-routine issues involving scheduling
  • Attends and participates in in-service training programs
  • Maintains confidentiality in all matters related to the patient and the organization
  • Maintains personal composure and integrity under stressful conditions
  • Maintain physician’s schedule as directed by the Supervisor and Physician
  • Performs related duties

QUALIFICATIONS:

Knowledge base:

  • Principles, practices and procedures of medical reception
  • Medical scheduling record keeping requirements
  • Directing patients and visitors to the appropriate clinic areas
  • Laws mandating patient information confidentiality
  • Medical terminology

Skills:

  • Operation of personal computers using a Windows operating system
  • Routine medical reception tasks
  • Exhibiting excellent telephone and interpersonal skills
  • Information gathering and data input
  • Soliciting sensitive information from patients and other responsible parties
  • Cooperation with the Supervisor, physicians, and other coworkers
  • Remaining calm with patients and other parties under stressful conditions

Abilities:

  • Communicate on a professional level in both written and verbal formats
  • Process required paper work accurately and on time
  • Perform multiple tasks in a timely manner
  • Perform efficiently in a high pressure setting
  • Deal effectively and professionally with various personalities on a routine basis
  • Develop and maintain professional relationships with coworkers
  • Follow written and verbal directions while retaining the ability to tactfully question directions that seem unclear, unsafe, or illegal
  • Identify and solve routine problems encountered in the medical reception area
  • Collect data at a level sufficient to clinic and physician needs
  • Meet deadlines and remain on timelines
  • Work without supervision when necessary
  • Explain basic clinical activities so patients and their families can understand the issues related to their appointments and other routine clinical procedure

Job Type: Full-time

Experience:

  • relevant: 1 year (Required)
  • Medical Scheduler: 1 year (Required)

Language:

  • Spanish (Required)