Education: BA degree required in social work, counseling or related field
Experience: One or more years experience in a mental health setting working directly with clients preferred; ability to triage crisis calls to appropriate resource, experience in fast-pace/call center environment preferred.
Primary Responsibilities Include: Serves as the client’s initial contact to Suncoast Center. Live-Answers calls coming into the central intake office. Insures that client receives a warm, friendly greeting and response during contact with the Intake Office. Screens individuals seeking services via telephone and determines eligibility for specific programs. Schedules individuals for Intake and completes community based enrollments according to office-based Open Access model or home-based program admission criteria in EMR as required. Insures accurate and thorough documentation in Avatar for every call and voicemail. Insures that client receives information on documentation needed and/or estimated fees required at first appointment. Maintains up-to-date knowledge of community resources in order to refer individuals who do not meet criteria for admission to other appropriate service providers in the community. Relates well with others and demonstrates cultural competence with a diverse population. Effectively manages crisis situations and identifies individuals who require risk assessment and takes appropriate action. Insure accurate data input into EMR. Schedules or accesses interpreter services or auxiliary aids for intake clients as needed. Reviews Avatar admission criteria, insurance information and all other data collected. Actively participates in Team Meetings and Supervision.
Must be able to complete a level II background screening and pre-employment drug test in compliance with Florida Law