Intake Specialist

Solara Medical Supplies is actively seeking to add to our strong Intake team. We are looking for individuals who are driven to be successful, detail oriented, and looking for a company where they can grow. Are you highly organized, do you care about making a positive impact on patients’ lives, and are you able to work well in a team environment?

Solara Medical Supplies is a professional, innovative, fast-growing industry leader in home delivery of diabetes supplies, and incontinence supplies. Solara specializes in insulin pump therapy and continuous glucose monitors to better serve patients affected with type I diabetes. At Solara we strive to provide superior service and innovative programs to positively impact the lives and outcomes of our patients. With over 15 years of experience in serving patients, we believe that if we can help people better manage their diabetes and other health conditions; they can have more time to focus on living and enjoying their lives.

Responsibilities:
  • Call insurances to obtain patient coverage information
  • Verify patient benefits using web portals
  • Accurate data entry into multiple systems
  • Document collection and storage
  • Create documents such as prescriptions, certificates of medical necessity, letters of medical necessity and prior-authorizations
  • Contact doctor offices to collect prescriptions, certificates of medical necessity, letters of medical necessity, clinical notes and lab results
  • Contact insurance companies to collect approved prior-authorization request
  • Serve as backup to Customer Service department for customer concerns, issues, complaints, or questions
  • All other duties and responsibilities as assigned

Requirements:
  • High School Diploma or equivalent required
  • Prior experience with insurance verifications or durable medical equipment
  • Experience in retail pharmacy insurance verifications preferred
  • Knowledge of diabetes preferred but not required
  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint and general computer literacy
  • Represents the organization professionally at all times
  • Plans and organizes work effectively and ensures its completion
  • Able to maintain productivity with minimal supervision
  • Excellent written and verbal communication skills
  • Strong attention to detail, multi-tasking, and organizational skills are essential
  • Demonstrated ability to accurately perform data entry and pay close attention to detail
  • Great Attitude
  • Position may require evening and weekend availability
  • Pre-employment drug screen and background check

Solara offers a competitive benefit package, including medical, dental, and vision coverage.