HUMAN SERVICES PROGRAM SPECIALIST - 67016164

Requisition No: 165641

Agency: Agency for Persons with Disabilities

Working Title: HUMAN SERVICES PROGRAM SPECIALIST - 67016164

Position Number: 67016164

Salary: $1,257.57 - $1,307.70 Bi-Weekly

Posting Closing Date: 04/09/2020

HUMAN SERVICES PROGRAM SPECIALIST– CS

AGENCY FOR PERSONS WITH DISABILITIES

NORTHWEST REGION – 67016164 – PANAMA CITY BEACH, FLORIDA

***OPEN COMPETITIVE OPPORTUNITY***


Position may be in Marianna or Panama City, Florida

THIS IS A CAREER SERVICE POSITION

The Agency for Persons with Disabilities works in partnership with local communities to support people with developmental disabilities in living, learning, and working in their communities. APD provides critical services and supports for customers with developmental disabilities to reach their full potential. The Agency serves people with spina bifida, autism, Down syndrome, children age 3-5 at high risk of developmental disabilities, cerebral palsy, Prader-Willi syndrome, Phelan-McDermid syndrome, and intellectual disabilities. There is no charge or co-payment for services provided through the Agency.

www.apdcares.org

DIRECT DEPOSIT PROGRAM - As a condition of employment, a person appointed to a position in State government is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

BACKGROUND SCREENING REQUIREMENT:

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.
No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and Federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.

THIS POSITION REQUIRES A BACKGROUND INVESTIGATION INCLUDING FINGERPRINTING, PURSUANT TO S. 110.1127(1), FLORIDA STATUTES.

WE HIRE ONLY U.S. CITIZENS AND THOSE LAWFULLY AUTHORIZED TO WORK IN THE U.S. APD PARTICIPATES IN THE U.S. GOVERNMENT’S EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-VERIFY). E-VERIFY IS A PROGRAM THAT ELECTRONICALLY CONFIRMS AN EMPLOYEE’S ELIGIBILITY TO WORK IN THE UNITED STATES AFTER COMPLETION OF THE EMPLOYMENT ELIGIBILITY VERIFICATION FORM (I-9).

ALL APPLICANTS SHOULD COMPLETE THE ON-LINE APPLICATION PROCESS. IF ASSISTANCE IS NEEDED TO APPLY FOR THIS POSITION, PLEASE CALL THE PEOPLE FIRST SERVICE CENTER AT 1-877-562-7287. RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED TO BE CONSIDERED FOR THIS POSITION. ANSWERS TO THE QUALIFYING QUESTIONS MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.


REQUIREMENTS:


Open Competitive opportunity- Any applicant who meets the minimum requirements of the position.

Must have at least three years of verifiable work experience, reflected on your application, addressing stakeholder compliance with governing rules/laws for a state agency program and verifying implementation of corrective actions by stakeholders.


Must have at least three years of verifiable work experience, reflected on your application, researching, addressing, and resolving complaints.


Must have a valid Florida driver’s license.


Must be willing to drive your own vehicle to conduct impromptu work-related activities in any of the 13 counties in the APD NW Region (Jefferson to Escambia counties.


Must have at least three years of verifiable work experience, reflected on your application, collecting, analyzing, interpreting, and presenting data of any type.


Must have at least three years of verifiable work experience, reflected on your application, designing, organizing, and implementing training with adults.


Must have at least three years of verifiable work experience, reflecting on your application, reviewing, analyzing, and addressing billing claims of any type.


Must be proficient using Outlook, PowerPoint, Excel, and Word.


Position may require some travel to surrounding areas, applicant must be willing and able to travel for work purposes.


**NOTE: Applicants must complete all fields in the Candidate Profile. Work history with month, year, and hours worked are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***


***DUTIES:

Employees of the Agency for Persons with Disabilities are required to demonstrate total commitment to outstanding customer service. This includes, but not limited to, acting in a responsive, professional, courteous manner with the employees, customers and public we serve at all times.


This is a professional position responsible for independently performing a variety of activities related to quality assurance, improvement and enhancement of provider service delivery practices, training and education, customer service, follow up on provider issues and billing violations, and networking, communicating and collaborating with others to promote and encourage client health and safety while upholding HIPAA requirements. The incumbent's duties include, but not limited to, the following:

QIO reviews- Tracks and reviews all assigned peer organization provider monitoring reports, addresses all findings through technical assistance/remediation, follows-up through resolution. Requests plan of remediation as needed, obtains documented evidence of provider corrections to 100% of the review findings. All activities for this area are in compliance with deadlines and conducted following instructions in an accurate manner.


Remediation tracker – pulls QIO reports, enters/update data in Remediation tracker, assigns tracking numbers for QIO reports and provider grievances/violations to any type of programmatic requirements needing corrective action, follows-up on pending remediation tracking numbers needing completion.


Provider issues-Tracks, researches, addresses, and documents all service delivery grievances/complaints, suspicions of misuse of funds, fraud, programmatic violations, and incident reports, protective services investigations, and follows-up to resolution and in a factual accurate manner. Identifies, billing violations/discrepancies resulting from the research and submits to supervisor. Ensures completion of a Plan of Remediation and obtains documented evidence of provider corrections and improvements. Makes recommendations for further action on the provider status as needed. All activities for this area are in compliance with deadlines and conducted following instructions in an accurate manner.


APD audits- Requests provider records and conducts audits as needed. Writes findings summary with recommendations and identifies billing violations/discrepancies and performance patterns/trends. Addresses findings with provider at technical assistance/remediation, follows-up with provider for Plan of Remediation completion and obtains documented evidence of corrections/improvements to 100% of the findings. All activities for this area are in compliance with deadlines and conducted following instructions in an accurate manner.


Meetings and Training-Participates in meetings, conference calls, training, workshops/workgroups, and other miscellaneous activities as needed. This includes Delmarva quarterly meetings, Region’s Quality Management meetings, and others.

Assignments-Works on special projects and other assignments through to completion and meeting deadlines; maintains communication log with all provider contacts/contact attempts.


Abuse reports- Addresses and conducts remediation as needed on Abuse Reports


Wellness check visits – conducts wellness check visits as needed, writes factual summary of the observations, information/data gathered at the visit. Submits to appropriate APD staff. All activities for this area are in compliance with deadlines and conducted following instructions in an accurate manner.


Disaster Planning-Participates in disaster planning activities and other duties as assigned.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.


Nearest Major Market: Panama City