Full Time Guest Service Associate

Overview:
The Guest Service Associate provides prompt, efficient, and courteous guest service, follows company policies and
procedures, and sells products to individuals in a high volume convenience store outlet. This individual helps to maintain a
clean, customer friendly environment inside and outside the store. The role of Guest Service Associate can be part or full time
and hours include night, weekend, and holiday hours.

Duties and Responsibilities Include:
Customer Service
  • Greets and interacts with new and regular guests in a genuine manner and suggests products that compliment
purchase to enhance the guest experience.
  • Rings up guests on cash register and balances cash and inventory transactions.
  • Provides prompt, efficient, and courteous service.
  • Resolves and when necessary escalates guest complaints.
  • Fosters positive and professional relationships with co-workers and guests, communicates respectfully, and
maintains a consistent team-oriented attitude.
  • Focuses on collaboration and teamwork as a part of the store team; works well with the general public.
  • Encourages participation in the guest feedback system.
Clean, Safe, Fast & Full
  • Cleans in and outside of store (sweep parking lot, mop floors, empty trash, clean rest rooms, fill water and
towels at the pump, replace pay-at-the-pump receipt paper, etc).
  • Stocks shelves and coolers and takes inventory on shelf items.
  • Keeps fresh foods stocked and ready-to-eat. Performs regular temperature checks to ensure food is at the
appropriate temperature.
  • Adheres to all RaceTrac, federal, state and local safety-related regulations, including food safety regulations.
  • Assists Store Management in receiving vendor deliveries.
  • Maintains fresh and available beverages.
  • Updates prices and posts new signage to reflect monthly promotions and sales opportunities.
  • Has the ability to lift up to 50 pounds and to repeatedly bend, stand, and reach while on the job, with no or
infrequent breaks.
  • Keeps gasoline price sign up-to-date outside of store in accordance with the method of that location.
Role Specific Competencies::
  • Listening: Practices attentive and active listening/ Has the patience to hear people out/ Can accurately restate the
opinions of others even when he/she disagrees
  • Compassion: Genuinely cares about people/ Is concerned about their work and non-work problems/ Is available and
ready to help/ Is sympathetic to the plight of others not as fortunate/ Demonstrates real empathy with the joys and
pains of others
  • Composure: Is cool under pressure/ Does not become defensive or irritated when times are tough/ Is considered
mature/ Can be counted on to hold things together during tough times/ Can handle stress/ Is not knocked off
balance by the unexpected/ Doesn’t show frustration when resisted or blocked/ Is a settling influence in a crisis
  • Informing: Provides the information people need to know to do their jobs and to feel good about being a member of
the team, unit, and/or the organization/ Provides individuals information so that they can make accurate decisions/
Is timely with information
  • Action Oriented: Enjoys hard work/ Is action oriented and full of energy for the things he/she sees as challenging/
Not fearful of acting with a minimum of planning/ Seizes more opportunities than others
  • Time Management: Uses his/her time effectively and efficiently/ Values time/ Concentrates his/her efforts on the
more important priorities/ Gets more done in less time than others/ Can attend to a broader range of activities

Possible Feeder Roles/Next Roles:
  • Feeder roles: Entry-Level Position
  • Next roles: Entry-Level Manager, Co-Manager, Employee Advocate, Community Specialist
Work Experience/ Education::
  • High School Diploma or GED required
  • 1-2 years work experience preferred
  • Retail or customer service experience preferred
Company Introduction:
Whether you are running errands, running to work or just out having fun, you need to refuel and recharge. At the more than 500 RaceTrac locations in the South, we’re fully stocked with over 4,000 items to help keep you going.

Headquartered in Atlanta, Georgia, RaceTrac operates more than 600 company-owned and third-party contract operated stores under the RaceTrac and RaceWay names in 12 southern states.