Family Navigator (7638)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant.

Since 1982, Lutheran Services Florida has been providing and sharing solutions to protect Florida’s most vulnerable. Today, we are one of the largest nonprofits in Florida touching 1 in 50 Floridians with a wide range of services, including:

  • early childhood education
  • refugee and immigration
  • mental health and substance abuse
  • juvenile justice
  • child welfare

LSF is looking for a talented Family Navigator who wants to make an impact in the lives of others. This is a remote position that will travel and meet with clients in the local community.

Purpose & Impact

The Family Navigator will maintain case ownership responsibility as the integrator of all services and supports identified for assigned caseload by providing and linking families to comprehensive services including home visits and socialization activities. Services and supports include providing information and referrals to parents/caregivers of children birth to age 5 in their homes and community-based settings. This individual shall develop and manage the Family Plan as required, and continuously monitor and assess the parent/caregiver needs. Responsible for education, case management, and family advocacy to families. Also serves as a referral contact and shares responsibility for parent involvement in the program

A Day in the Life of a Family Navigator

  • Accept all cases assigned by supervisor and meet with parents/caregivers in their primary residence or community setting.
  • Accurately document all case activities and maintain the case file in accordance with the standardized case file format.
  • Face to face home or community visits bi-weekly with parents/caregivers
  • Work with parents/caregivers to develop individualized family plan
  • Develop and maintain relationships and partnerships with local programs and offer parents/caregivers information and materials regarding community programs.
  • Coordinate and host socialization and training activities for enrolled parents/caregivers.
  • Assist the family in gaining access to legal, financial, housing, and other concrete resources
  • Provide or link parents/caregivers with financial literacy education and support
  • Assist parents/caregivers in gaining access to legal, financial, housing, High Quality Early Education and other concrete resources
  • Provide parents/caregivers with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons. Maintain regular contact with service providers and document service progress in case file.
  • Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor.
  • Organize, prioritize and complete all work assignments by the established deadlines.
  • Performs other related duties as assigned.

Other Functions:

Note: The duties above are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all the activities described above.


Physical Requirements:

  • Must be adaptable to irregular hours, be able to travel as needed.
  • Valid driver’s license and appropriate auto liability insurance required.
  • Requires extended hours, works nights and weekends.

Education: Bachelor’s degree from an accredited university in Human Services, Social Services, Family Development, Early Childhood Education, Child Development or related field.

Experience: At least two years of experience working with children and families in a social services environment.

  • Bilingual preferred: English/Spanish or English and other languages present in the local area.
  • Successful completion of a Level II background screening, local criminal record check and drug screening prior to hiring.
  • Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.


  • Extensive knowledge in the field of early childhood development and/or social work.
  • Knowledge of various service resources in the community.
  • Knowledge of the state and federal regulations pertaining to child abuse and neglect.
  • Knowledge of family-centered practice and case management.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to communicate ideas verbally and in writing.
  • Ability to be perceptive of the needs of families.
  • Ability to write reports and general correspondence.
  • Ability to speak before groups.
  • Skill in exhibiting patience and tact when communicating with children, families, staff, management, referral sources and the public.
  • Reports directly to and follows directives of Program Manager.
  • Works cooperatively with Program Manager, other Family Navigators and with other agency support staff.
  • Effectively manages time to ensure that all participant/caregiver visits are completed as required, and all documentation is entered into the client file.

Why work for LSF?

Ability to Make an Impact in Multiple Areas

LSF offers several programs, spanning across a wide range of populations in need. This gives our team members an opportunity to learn and potentially work in programs outside of their direct area. Either way, members of the LSF family will play a part in transforming the lives of those in need.


A career at LSF means working and learning alongside talented professionals in a dynamic and inclusive environment. The values of our organization – OPEN-MINDED, COMPASSIONATE, GENEROUS, VISIONARY and HONESTY – drives each one of us.

People working at Lutheran Services Florida treat each other like family. Whether you work on the front lines or work in an office, you share a common bond that is felt throughout the organization.

Growth Opportunities

Because of the variety of programs we offer throughout Florida, team members have the option to explore areas of interest in other programs or grow within their existing program/department.

Amazing benefits package including:

  • Medical, dental and vision
  • Teledoc (24/7 access to doctors via phone and video)
  • Employee Assistance Program (EAP)
  • Long-term disability
  • Employer paid life insurance (1X salary), AD&D
  • Health and dependent care FSA
  • 12 paid holidays 1 floating holiday
  • Generous PTO policy
  • 403(b) Retirement plan with 3% discretionary employer match
  • Tuition reimbursement

Additional Voluntary Benefits

  • Short-term disability
  • Group life insurance
  • Accident, critical illness/Cancer and hospital policy
  • Legal Shield coverage

Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.