Desktop Deployment Technician

Company Information:

Premier Services & Solutions is an award-winning Dallas-based provider of integrated technology solutions. Think of us as a company that can effectively and efficiently integrate with nearly any organization’s global supply chain. We focus on creating custom solutions that fit within your operations and budget while delivering our customers’ technology simply and effectively.

Job Description:

Premier Logitech is looking for a Level 2 - Desktop Deployment Technician to join their team! Our ideal candidate is someone who has solid judgment, problem-solving, decision-making skills and a proven record of taking the initiative and responsibility in using those skills effectively; both individually and as a member of a team. We want someone who is detail-oriented with the ability to learn detailed processes and methodologies. This position is in a dynamic, fast paced, hands-on, high-stress environment.

Benefits:

  • Medical
  • Dental
  • Vision
  • Life
  • 3 weeks PTO

Responsibilities:

  • Setting up new equipment and installing software
  • Providing support for Microsoft desktops/laptops
  • Maintenance/troubleshooting of all user hardware and software issues
  • Update install information according to customer requirements
  • Must be able to interact with customers, associates, contractors, and vendors with professional presentation and in a professional manner to ensure customer satisfaction.
  • Must have excellent communication and writing skills.

Requirements:

  • Must have 1 years of experience working in the desktop support field in an office/business setting supporting Windows 7/8/8.1/10 clients in a WAN environment
  • 1 years of Comp Tia A or equivalent experience
  • High School Diploma
  • Ability to safely lift up to 50 pounds
  • Must successfully pass a background check and drug screen
  • L-Certified in Diagnostics and Repair (Preferred)
  • Dell Certified in desktop/laptop diagnosis (Preferred)

Our Ideal Candidate Demonstrates:

  • Experience with configuring PC’s, Laptops and printers.
  • Ability to reimage or refresh laptops and desktops and transfer data accordingly.
  • Experience with troubleshooting and diagnosing problems in person, via telephone, and via email.
  • Identify/Communicate noticeable problem trends and troubleshoot recurring problems to find permanent solutions.
  • A problem-solving determination for desktop hardware and software related problems.
  • Ability to resolve less complex problems immediately and escalate more complex issues.
  • Accurately communicate pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.
  • Timely response to any inquiries and answering any questions in person, via telephone, and via email.
  • Punctuality and dependability

Indeed Hire and Premier Logitech are working together to find the best candidate for this job. By applying, you agree to be contacted by our agent, Indeed Hire, and receive updates via text and phone about your application.

Job Type: Full-time

Salary: $16.00 to $19.00 /hour

Experience:

  • supporting Windows 7/8/8.1/10 clients in a WAN environment: 1 year (Required)
  • Comp Tia A or equivalent: 1 year (Required)

Education:

  • High school or equivalent (Required)

License:

  • L-Certified in Diagnostics and Repair (Preferred)
  • Dell Certified in desktop/laptop diagnosis (Preferred)
  • Comp Tia A (Preferred)