Customer Service Advocate- Chattanooga TN

Customer Service Advocate

Does your dream job involve a healthy mix of helping others, problem solving, and a supportive, family-like team environment to top it all off? What about a starting pay of $16 - $18 an hour based on experience & education, medical that start on day one, and 8 hours paid time off to volunteer with causes you’re passionate about? We thought so. Keep reading…

A bit more about us: we’re a global health service company dedicated to helping people improve their health, well-being and sense of security. As a Customer Service Advocate at Cigna, you’ll help our 95 million members make the most out of their Cigna benefits. You’ll set our customers at ease and work from your toolkit to help solve problems and provide solutions. Above all, you’ll make an impact in the lives of others, day in and day out.

Here’s a little more about what you’ll do:
Help clients, customers and health care providers understand our business a little better. Topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs are common questions.

Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.

Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.

Access regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job trainings to ensure you’re successful here (and enjoy your job too!)

Enjoy the perks of working in a wellness-oriented industry. Being at the frontline of customer problem solving can be tiring, so we do our best to look after you, too, by offering things like on-site gyms and cafeterias, massage appointments, and social activities.

What you should have:
High School Diploma or equivalent required, Associates or Bachelor’s degree preferred
1 years of customer service experience analyzing and solving customer problems required;
Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
Knowledge of Medical Terminology a PLUS
Excellent written and oral communication skills
Exceptional organizational and time-management focus

Please note that after you successfully complete your application you will be required to take an assessment for this position. You will receive an email that will be sent to you with instructions on how to complete this. You will not be considered for the position if you have not completed the assessment

About Cigna
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.