The Shelter Operations Unit provides an array of services for homeless Single Adults and Adult Families (families with no minor children). The unit is responsible for managing and operating Single Adult and Adult Family Shelters; in collaboration with non-for-profit agencies. The Unit oversees the daily provision of services to approximately 16,000 Single Adults and 2,500 Adult Families. They ensure that services to the City's most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

    The Department of Homeless Services is recruiting for three Community Assistants, who will:

  • Perform general housekeeping duties to maintain agency and regulatory standards for health and sanitation, and will perform other routine tasks as it relates to the provision of client services.

  • Clean restrooms, dorms, laundry rooms, common areas, outside perimeters, office space and other work areas, including the kitchen and cafeteria; remove and dispose litter and garbage.

  • Distribute and replenish toiletries and distribute and exchange linen.

  • Load and unload deliveries, stock supplies, maintain inventory records.

  • Transport household supplies, equipment and client lockers, distribute client mail, remove and store client belongings, organize the serving areas and participate in food service.

  • Provide client escort service, assist in monitoring client program activities, monitor client crowd control, and performs other job related duties as required.

Minimum Qual Requirements

1. There are no formal education or experience requirements for this position. However, the ability to understand and carry out simple instructions is required.
2. Candidates must be able to understand and be understood in English.

Additional Information


The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DSS/HRA/DHS qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the programs other requirements.

Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:
In addition, the Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:
Generous Pension Plans (The New York Employees' Retirement System);
401(k) and 457(k) Retirement Savings Programs;
U.S. Savings Bonds Flexible Spending Program;
Health Benefits, Dental, Vision Coverage, Prescription Drug Program;
Training and Professional Development;
Opportunity for Scholarship; College Savings Program;
Paid Holidays and Generous Annual Leave

To Apply

For City Employees, please go to Employee Self Service (ESS), click on Recruiting Activities/Careers.
For all other applicants, please go to NYC Careers by using the following link
Most public libraries have computers available for use.
No phone calls, faxes, e-mails and personal inquiries permitted.


8am – 4pm Tuesday - Saturday

Work Location

430 East 30 Street, New York NY 10016

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.