Associate Vice President, Retention, University Academic Advising, and Learning

Position Information

This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status.

This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political
Practices Commission.

Salary Range and Max Salary

This position will remain open until filled. Review of applications will begin Monday, March 16, 2020.

Salary is commensurate with experience. The maximum salary budgeted for this position by the department is $15,336 monthly.

Conditions of Employment

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Campus Marketing Statement

California State University, Dominguez Hills, was established in 1960 and is one of the 23 campuses that comprise The California State University system. CSU Dominguez Hills is an urban, comprehensive public university that serves a culturally rich, diverse student body of over 12,500 students at the undergraduate and graduate levels. Located on a 346-acre site in the South Bay portion of the greater Los Angeles metropolitan area, CSU Dominguez Hills has a highly pluralistic student body, which includes a significant number of non-traditional, working adult students as well as approximately 2,000 students enrolled in distance learning programs statewide. The University, with its five Academic Colleges, has more than 300 full-time faculty members and is situated in an area characterized by an extraordinary heterogeneity of people, and an extensive array of high technology industries and professional services.

Department Marketing Statement

University Advisement Center & Toro Learning & Testing

University Advisement Center
The University Advisement Center (UAC) provides primary advising for undergraduate students with undeclared majors, Special Admits. The UAC also provides general consultation and referral services for all students who have special needs of problems. The UAC provides special advising services for students on academic probation. The UAC assists with general education, unit, and GWAR graduation requirement advising, planning class schedules, academic and disqualification advising, GE course equivalencies at other universities and colleges, as well as awareness and understanding of university policy. The UAC provides comprehensive referrals for campus resources and academic processes.

Toro Learning and Testing Center
The Toro Learning and Testing Center provides academic support to all currently enrolled CSU Dominguez Hills students. Our goal is to create an open atmosphere of learning to encourage dialogue among students and to share techniques for academic success. The center promotes student self-responsibility for academic success, so whether you are trying to maintain a high GPA or struggling to pass a difficult course, the center is here to help you succeed in achieving your academic goals.

Major Duties

Reporting directly to the Provost and Vice President for Academic Affairs, the Associate Vice President of Retention, University Academic Advisement and Learning provides executive-level leadership in order to advance the university's mission through effective, efficient and strategic support of the Provost¿s priorities and vision for the university, commitment to excellence, teamwork and exemplary service. The AVP of Retention, University Academic Advisement and Learning is responsible for creating a campus environment that supports and sustains student success through a collaborative process with various university and community constituencies. The incumbent has oversight for university-wide academic advisement, testing, and learning center activities among others leading to retention and graduation. The incumbent is responsible for the effective innovation, creation, maintenance, data tracking, implementation, and assessment of all academic advisement policies, procedures and Advising Task Force Report recommendations. The incumbent is responsible for the University Advisement Center, the Toro Learning and Testing Center, leads the University Advising Council and promotes student advising EAB-SSC (Educational Advisory Board-Student Success Collaborative) initiative. The incumbent will work and collaborate with deans, department chairs, the VP of Student Affairs, the Associate Vice President for Student Success, and the Associate Vice President of University Effectiveness, Planning and Analytics. The incumbent provides vision, general direction and assessment for testing, advising, and learning center services across the campus. Testing services includes the administration of all CSU mandated and optional testing events, alternative tests required for entry into this campus or other institutions of higher education, and those required for international, regional, or state testing programs; and administration of Graduation Writing Assessment Requirement (GWAR) functions. Advising services cover advising centers across the campus including the University Advisement Center, college-based and pre-major academic advisors plus a "dotted line" relationship that coordinates, collaborates, and guides other academic advisors who are housed in other university divisions (e.g., EMSA academic advisors, NCAA academic advisor, Veterans Center academic advisor, Disabled Students academic advisor).

The incumbent is charged with building a collegial, high-functioning team and implementing a robust training program to regularly convene (at least twice a semester) all professional academic advising staff, as well as work with department chairs and deans to train and support faculty and peer advisors for undergraduate and graduate students. In addition, the incumbent is responsible for convening and informing other external advising constituencies including for example, high schools, community college advisors and others as relevant. Finally, the incumbent is charged with designing and collecting methodologically sound campus-wide data to assess, evaluate and document positive student progress to degree, satisfaction and other outcomes, and assessing and evaluating all academic advisors on campus. The AVP of Retention, University Academic Advisement and Learning is a member of the provost¿s senior management group and the Academic Affairs Council. The incumbent performs a wide range of executive and high level academic and operational duties of broad scope and complexity requiring outstanding professional ability, exceptional organizational skills, originality, mature judgment, and a thorough knowledge of the academic and administrative and organizational structure of the campus.

The AVP of Retention, University Academic Advisement and Learning is a key player in advancing the university¿s mission through analysis, assessment, creation, planning and execution of large-scale strategic advising and retention initiatives. The incumbent will build and reinforce collaborative relationships with other CSU campuses, California community colleges, and campuses within the UC system. The AVP of Retention, University Academic Advisement and Learning also develops administrative, planning, and assessment for first year programming for both freshman and transfer students with a view to retention, persistence, graduation, and closing the achievement gap. The AVP of Retention, University Academic Advisement and Learning works closely with the Vice President for Student Affairs and Enrollment Management to recommend policy to guide the university's strategic enrollment management plan.


Required Education: An earned doctorate from an accredited college or university in a job-related field, or the equivalent.

Required Experience: Demonstrated minimum of seven (7) years successful university administrative experience at the department chair level (or equivalent) and above; demonstrated collegian leadership, effective management skills, interpersonal, oral and written communication skills; a demonstrated record of achievement in academia, experience managing a complex organization with budgetary responsibilities; evidence of team building and an ability to build collaborations. Knowledge of and commitment to voluntary national accreditation; strong commitment to inclusivity and diversity and to interaction with the community; commitment to academic governance. The position provides opportunities for strong visionary leadership.

Direct managerial experience working within a student support/academic advising unit of a college or university, including competency in General Education requirements.

Experience building first year programs for freshman and transfer students in coordination with high schools and community colleges.

Preferred Experience:
  • Experience in the CSU;

  • Experience working with diverse and/or protected student populations (e.g., disabled students, veterans, athletes);

  • History of presenting at regional and national advising and retention conferences;

  • Significant and demonstrated experience in solving a variety of fiscal budgetary, personnel, and management problems in a rapidly changing environment and within a union context is also preferred. Demonstrated ability to work collaboratively with community organizations; demonstrated consultative and interpersonal competencies; documented record of successful generation of external funds.

  • Required Knowledge, Skills, and Abilities:

    Knowledge of:
  • Organizational and personnel management;

  • Academic advising methods and principles

  • University testing programs and requirements;

  • Current data, research, theory, best practices and technology-enabled solutions in order to oversee and coordinate all advisor training, maintain high quality, and document positive student progress and outcomes.

  • Individual and group behavior and conflict resolution techniques.

  • Ability to:
  • Work collaboratively with administrators, faculty, staff, and students;

  • Communicate with an ethnically and culturally diverse campus community;

  • Determine goals and establish objectives to meet the services rendered by the UAC and Toro Learning & Testing Center;

  • Collect, record, and interpret data as it relates to the UAC and Toro Learning & Testing Center, advising methods and the assessment of student outcomes data;

  • Design, establish, and sustain new programs or initiatives;

  • Anticipate problems and address them proactively;

  • Speak effectively with individuals or groups regarding the university and its policies, procedures and processes when related to the UAC and Toro Learning & Testing Center.

  • Skill in:
  • Excellent organizational, written and oral communication, and interpersonal skills;

  • Demonstrated commitment to the success of students;

  • Demonstrated skills in supervision/management.

  • Required Certification: Valid Driver's License


    35% - Retention:
  • Lead a retention based academic initiative related to advising and First-year retention;

  • Using current data, research, best practices and technology-enabled solutions, design and implement effective academic advisement and training programs and provide campus wide leadership for staff (once a semester) and faculty who advise undergraduate and graduate students;

  • Build a collegial, high-functioning team of academic advisors across campus and work closely with relevant deans, department chairs and other divisional unit managers to effectively advise students in General Education (GE) requirements and in majors;

  • Ensure fulfillment of the Graduation Writing Assessment Requirement (GWAR) within the appropriate time frame;

  • Collect methodologically sound campus-wide data to assess, evaluate and document positive student progress to degree, satisfaction and other outcomes (SALO);

  • Provide vision and leadership for the overall operations of the University Advisement Center and the Toro Learning and Testing Center and related activities and functions;

  • Supervise the Associate Director and Director of the UAC and the Toro Learning and Testing Center;

  • Define academic advising priorities and establish performance and service outcomes in consultation with the Provost and Vice President of Academic Affairs;

  • Develop, interpret, and maintain policies and procedures and ensure compliance;

  • Develop long-range planning in collaboration with the Provost and Vice President of Academic Affairs;

  • Expand the integration of UAC professional advisors into the colleges and departments and faculty in the UAC;

  • Be responsive to changing needs of students and faculty by implementing assessment for continual growth and development;

  • Conceptualize advising conferences bringing in high school and community college advisors and administrators to campus for training and collaboration;

  • Develop and assess annual recognition events to identify and recognize outstanding advisors;

  • 25% - Supervision and Training:
  • Using current data, research, best practices and technology-enabled solutions, design effective academic advising training programs;

  • Working with department chairs and/or deans, coordinate with and train the college-based major advising staff, faculty and student advisors;

  • Provide structure and lead the University Advising Council;

  • Promote the Educational Advisory Board-Student Success Collaborative (EAB-SSC) initiative;

  • Dotted-line supervision of academic advisors housed in different divisions and the academic advising components of their activities (e.g., EMSA academic advisors, NCAA academic advisor, Veterans Center academic advisor, Disabled Students academic advisor, international advisors);

  • Oversee the advising, testing, learning center directors in the evaluation process to provide staff with timely information and communication applicable to their performance; ensuring ample time for early interventions should corrective action be needed.

  • Oversee a designated grant manager in the implementation and evaluation process of grants supporting student retention, persistence, and graduation.

  • 25% - Representation and Collaboration:
  • Establish, implement, and assess a process for clarifying advising policies across the university;

  • Establish effective communication practices regarding advising and retention policies and practices across the university in order to smooth student pathways to entrance, to progress milestones, and to graduation;

  • Create and maintain a strong collegiate and inclusive culture of advising and retention effectiveness and oversee the assessment of this effectiveness;

  • Strengthen the coordination, collaboration and support of all university academic advisors, tutors, peer coaches and SIs;

  • Coordinate with all university divisions in prioritizing the engagement of incoming students with strong retention programming and advising-focusing on first-time freshmen and transfers;

  • Work with deans, department chairs, faculty, staff, and other university offices and units to address and resolve issues related to academic advising;

  • Lead the University Advising Council meetings to ensure clarity and uniformity of academic advising information;

  • Develop mandatory sophomore advisement, in collaboration with the Career Center (formerly Student Development);

  • Encourage and support close collaboration between Career Services, the division of Student Affairs, and UAC/Toro Learning and Testing Center;

  • Build internal and external partnerships to facilitate effective advising and retention collaborations, including developing strong relationships with feeder high schools and community colleges;

  • 10% - Reporting and Assessment:
  • Budget planning: works closely with the Provost's office to utilize effective and rational budget projections and principles to allocate resources to programs and college support units;

  • Monitor and report performance outcomes and assessment of University Advising, Testing, and Learning;

  • Develop a comprehensive communications plan that includes a central Advising website and appropriate links to all relevant offices;

  • 5% - Perform other duties as assigned by supervisor and/or other administrator.

    How To Apply

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    Closing Statement

    California State University, Dominguez Hills, is an equal employment opportunity employer, and is strongly committed to achieving excellence through a diverse workforce. The University actively encourages applications of all qualified individuals.

    California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. For more information or definition of these terms please visit,

    Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771 or the Academic Affairs Personnel Services Office at (310) 243-3766.

    Clery Act crime statistics for CSUDH are available at, or by calling University Police at (310) 243-3639.

    Upon appointment all candidates must furnish proof of eligibility to work in the U.S.

    The California State University is Smoke and Tobacco Free. Smoking, Vaping and other Tobacco use are Not Permitted anywhere on University property. Education Code 42356, CCR Title 5, Article 9